FAQs – Choosing the right glasses is like injecting soul into your fashion.

Payment – Related Questions

Q: What payment methods do you accept?

A: We accept a variety of convenient payment methods, including the following credit cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we also support Apple Pay. When you reach the checkout page, simply enter your relevant card details, and rest assured that your payment will be processed securely.

Sizing – Related Questions

Q: How do I know what size to order?

A: To ensure you select the perfect – fitting eyewear, we strongly recommend checking the size chart provided on each product page. This chart offers detailed measurements to help you make an informed decision. If you still have questions or need further assistance, feel free to email our dedicated customer service team at [email protected], and they’ll be more than happy to help.

Order – Cancellation Questions

Q: Can I cancel my order?

A: Yes, you have the option to cancel your order. However, to be eligible for a full refund, you must cancel it before your eyewear item is shipped. Once the item is on its way, cancellation and a full refund will no longer be possible.

Order – Modification Questions

Q: Can I change my order after I place it?

A: If you need to make any changes to your order, such as modifying the frame style, lens type, or shipping address, please contact our customer service team immediately at [email protected]. Time is of the essence here, as if the order has already been shipped, we won’t be able to make any changes to it.

Delivery – Time Questions

Q: How long will it take for my order to arrive?

A: The total time it takes for you to receive your eyewear order is the sum of the order processing time and the shipping time. For most eyewear orders, it typically takes 1 – 2 business days for us to process your order. After that, the shipping time can vary depending on your location and the shipping method selected. On average, it takes 7 – 14 business days for the eyewear to be delivered. So, in total, you can expect to receive your order within 8 – 16 business days from the date of purchase.

Order – Tracking Questions

Q: Can I track my order?

A: Absolutely! Once your eyewear order is shipped, we’ll send you an email containing a unique tracking number. You can use this number on the relevant shipping carrier’s website to track the progress of your package and know exactly when it will arrive at your doorstep.

Return – Related Questions

Q: Can I return my item if I am not satisfied with it?

A: We understand that sometimes an item may not meet your expectations, and we accept returns within 30 days of the date of purchase. To be eligible for a return, the eyewear must be in its original condition, with all the original labels and packaging intact. Regarding shipping costs, if the return is due to our responsibility, such as receiving a defective or incorrect item, we will reimburse you for the shipping costs. However, if the return is due to your personal reasons, like a change of mind, we will not reimburse the shipping costs. For any further assistance regarding returns, you can always email [email protected].

Refund – Related Questions

Q: How long does it take for a refund to be reflected in my account?

A: Once we receive the returned eyewear item and verify its condition, we’ll initiate the refund process. Due to the different processing times between various payment providers, it may take up to 7 business days for the refund to be reflected in your account. Please be patient during this period, and if you have any concerns about the refund status, feel free to reach out to our customer service team.

If you have any other queries, please don’t hesitate to contact us.

Address: Room 403, No. 88, Sifangli, Xihongtang, Tong’an District, Xiamen, Fujian Province
TEL: +86 17505922370
Email: [email protected]
Working Time: Mon – Fri 08:00 – 17:00 (UTC + 8)

On business days, we will get back to you within 24 hours.

Get To Know More!

Our mission is to empower you to effortlessly express your distinct style and personality through your choice of glasses. Whether you’re in search of timeless sunglasses that exude sophistication or powerful blue – light – blocking glasses designed for the digital age, our meticulously curated collection is tailored to cater to the needs of every individual.