Accepted Credit Cards
We gladly accept the following credit cards for your eyewear purchases: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we support Apple Pay for a seamless payment experience. Simply input your card details at the checkout, and rest assured that your payment will be processed securely.
What to Do If Your Credit/Debit Card Payment Is Declined
Place Your Order Again
In the event that your payment is declined, you’ll need to place a new order. Unfortunately, we’re unable to reinstate orders once a payment has been rejected.
Make the Following Checks
To prevent your new order from being declined, we recommend conducting the following checks:
- Card Details Accuracy: Double-check that all the information you’ve entered, such as the expiry date, is correct.
- Security Code Entry: Ensure you’ve entered the three-digit security code (located on the back of the card) accurately.
- Card Issuer Consultation: Your card issuer may have declined the payment without providing us with a reason. It’s advisable to check with them or contact your bank for clarification.
If you’ve verified all the above points and the issue persists, consider trying to pay with a different card or another payment method.
Next Steps
- 3D Secure Declines: If your payment was declined via 3D Secure, you’ll need to reach out to your bank for further information.
- Error Message Reporting: Should you receive an error message, please contact us with as many details as possible, including the specific error message you encountered. We’ll work to resolve the issue promptly.
Security and Privacy
Your security is our top priority. Our website employs advanced encryption technology to securely process your payment information. Furthermore, we adhere to PCI-DSS standards to ensure the protection of your data throughout your shopping experience. We also take fraud prevention seriously. All credit and debit card transactions are subject to validation and authorization by both us and the card issuer. When making online payments by card, you may encounter 3D Secure security measures, depending on your bank issuer. This may require you to enter a password, receive a security code via email or phone, or engage in additional interaction such as fingerprint verification or two-factor authentication. For more information regarding authentication, please consult your card-issuing bank.
Order Confirmation
Upon successful completion of your payment, you’ll receive an order confirmation email. If it doesn’t appear in your inbox, please check your spam or junk folder.
Contact Us
If you have any queries or concerns, please don’t hesitate to contact us.
- Address: Room 403, No. 88, Sifangli, Xihongtang, Tong’an District, Xiamen, Fujian Province
- Telephone: +86 17505922370
- Email: [email protected]
- Working Hours: Monday – Friday, 08:00-17:00 (UTC+8)
On business days, we’ll respond to your inquiry within 24 hours.
Get To Know More!
Our mission is to empower you to effortlessly express your distinct style and personality through your choice of glasses. Whether you’re in search of timeless sunglasses that exude sophistication or powerful blue – light – blocking glasses designed for the digital age, our meticulously curated collection is tailored to cater to the needs of every individual.
Contact Info
- Xiamen Xu Genping Trading Co., Ltd.
- [email protected]
- +86 17505922370
- Room 403, No. 88, Sifangli, Xihongtang, Tong'an District, Xiamen, Fujian Province
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