Return & Refund Policy – Choosing the right glasses is like injecting soul into your fashion.

We take immense pride in the quality of our eyewear products and our rigorous quality control measures. If you encounter any issues after receiving your item, please don’t hesitate to email our customer service team at [email protected].

Return Policy

Return Period

Items can be returned or exchanged within 30 days from the day of receipt.

Return Shipping Arrangements

You have the option to call the post office to arrange a collection or drop off your return at your nearest post office. We will determine whether to reimburse the return shipping cost based on the reason for your return. If the return is due to our responsibility, we will cover the shipping fees. Conversely, if the return is due to your reasons, we will not reimburse the shipping cost. Specifically, if the return is caused by the consumer, such as the following reasons, the consumer is responsible for the shipping fee, which should be based on the express company you choose:

The product does not meet expectations.
The size is too small or too large.
The color does not meet expectations.
Change of mind or no longer needing the product.
Wrong item or quantity ordered.
Not reading the product description thoroughly.

Incorrect or Damaged Items

If you have received incorrect or damaged items, please take clear photos and contact our customer service as soon as possible. We will reship or provide a refund compensation based on the specific situation.

Return Address

Before sending back the products, please contact our customer service first to obtain the return address.

Return Requirements

For Non-Quality Issues: shynro expects customers to return items unused, undamaged, with the original tags and packaging material intact.
Approval Required: Before shipping items back, customers must seek approval from the shynro customer service team.
Quality Issues or Incorrect Delivery: In cases of quality issues or incorrect product delivery, customers should take photos showing the problem and contact customer service for a return address.

Circumstances for Return or Refund

Customers can contact us for a return or refund under the following circumstances:

Items not in their original condition, damaged, or missing parts due to our error.
Items different from the description.
Items returned to the sender without delivery.
Items not delivered within the agreed time.

Return Process

To minimize any delays, please carefully follow our return process:

Contact Customer Service: If you wish to return an item, please contact our customer service team, providing your:
- Order number
- SKU number or product name
- Reason for return
Response Time: Our customer service team will respond to your request within 24 hours (on business days).
Return Shipment: Return the items to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.
Refund or Exchange: Once we have received the returned item(s), we will email you and arrange for a refund or exchange as requested immediately.

Important Notice

Return Address: Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address provided by our customer service.
Non-shynro Items: Please ensure you do not include non-shynro items in your return package by accident. We will not be responsible for sending those items back to you.
Lost or Stolen Packages: We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of return tracking number when shipping back your returns.

Refund Policy

Misprinted/Damaged/Defective Items: Any misprinted, damaged, or defective items caused by our production or transportation are covered at our expense, and you will receive a full refund. We will also reimburse the return shipping cost.
Order Cancellation: Your order will be fully refunded if it is canceled within 24 hours of purchase or before shipping. We will NOT accept order cancellation requests if the orders have been shipped.
Lost Parcels: If parcels are lost in transit, we will cover your loss by issuing a full refund.
Incorrect Address: If you provide an address that the courier cannot recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if applicable).
Wrong Address Provided: If you provide a wrong address when placing an order and do not contact us to change it, you will be responsible for all the loss.
Used or Stained Items: Items returned with obvious signs of use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and will not receive a refund.
Refund Processing Time: Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

How to Obtain a Return Label

For Defective Products: If the product is incorrect or damaged by the carrier, it is our responsibility. The customer needs to download/print the return label.
For Customer Remorse: If the customer purchased the wrong product, it doesn’t fit, or they no longer want the item, it is the customer’s responsibility to obtain a return label.

Contact Us

If you have any queries or concerns, please don’t hesitate to get in touch with us.

Address: Room 403, No. 88, Sifangli, Xihongtang, Tong’an District, Xiamen, Fujian Province
Telephone: +86 17505922370
Email: [email protected]
Working Hours: Monday – Friday, 08:00-17:00 (UTC+8)

On business days, we will respond to your inquiry within 24 hours.

Get To Know More!

Our mission is to empower you to effortlessly express your distinct style and personality through your choice of glasses. Whether you’re in search of timeless sunglasses that exude sophistication or powerful blue – light – blocking glasses designed for the digital age, our meticulously curated collection is tailored to cater to the needs of every individual.