We deeply cherish each and every one of our customers. Our foremost priority is ensuring that your eyewear items are delivered to you as swiftly as possible. Below is an illustration of the journey your order takes from payment to delivery.
Note: Our orders only incur product fees and, if applicable, shipping fees. Our customers are not responsible for paying any importing fees, duties, or VAT (Value Added Tax).
Payment Confirmation
Once your order has been authorized and verified, a confirmation email will be promptly sent to you.
Processing
For all countries, it typically takes 1 – 2 business days to process your eyewear order. Please bear in mind that holidays and weekends are not included in this timeframe.
Shipping
Shipping generally takes approximately 7 to 14 business days to reach its destination, regardless of the country. When your order is shipped, we will send you an email notification that includes a tracking number.
Shipping Fee: For all countries, we charge a flat rate of 6.99forshippingifthetotalorderamountislessthan69. Orders totaling $69 or more qualify for free shipping.
Delivery
Please Note: The total time it takes for you to receive your order is the sum of the order processing time and the shipping time. For instance, if you place an order for eyewear, it will require 1 – 2 business days for processing and then an additional 7 – 14 business days for shipping. Therefore, you can expect to receive your order within 8 – 16 business days, regardless of the country.
The system will automatically select the most suitable distribution logistics based on factors such as the sales platform, product size, and weight. If the street address of your order contains “PO Box”, the system will review and make a judgment based on the delivery logistics you have chosen. If the selected logistics method cannot deliver to an address with “PO Box”, the system will flag the order as abnormal, and our customer service staff will notify you to either modify the address or cancel the order.
Track Order Status
You can track the status of your order independently. After your order leaves our warehouse, we will send you an email to inform you that your package has been shipped, along with the order’s tracking number. You should be able to see updates within 72 hours of receiving this email.
If you wish to track your order, simply click on “Track Order” for information. If there are no updates, you can send us an email to check the details.
Causes of Delay
Tracking updates may be delayed in the event of the following force majeure circumstances:
- Adverse Weather Conditions: Heavy rain, tornadoes, floods, earthquakes, etc.
- Local Disruptions: Strikes, statutory holidays, major international conferences, etc.
- Peak Season Challenges: Shortages of flights and personnel, among other local issues.
Contact Us
If you have any queries or concerns, please don’t hesitate to get in touch with us.
- Address: Room 403, No. 88, Sifangli, Xihongtang, Tong’an District, Xiamen, Fujian Province
- Telephone: +86 17505922370
- Email: [email protected]
- Working Hours: Monday – Friday, 08:00-17:00 (UTC+8)
On business days, we will respond to your inquiry within 24 hours.
Get To Know More!
Our mission is to empower you to effortlessly express your distinct style and personality through your choice of glasses. Whether you’re in search of timeless sunglasses that exude sophistication or powerful blue – light – blocking glasses designed for the digital age, our meticulously curated collection is tailored to cater to the needs of every individual.
Contact Info
- Xiamen Xu Genping Trading Co., Ltd.
- [email protected]
- +86 17505922370
- Room 403, No. 88, Sifangli, Xihongtang, Tong'an District, Xiamen, Fujian Province
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